The delivery time depends on the destination. Once your kayak(s) have departed from the South African factory, they will be shipped via sea. Sea deliveries typically take around 4-8 weeks to reach their destination.

Please note that customs clearance might lead to additional delays. 

DesignKayaks offers a flat rate of 200 USD per kayak for overseas delivery.

However, it’s important to note that this fee covers only the delivery to the nearest international port and does not encompass any additional costs such as duties, taxes, and tariffs.

International deliveries are subject to taxes and tariffs which vary from country to country. These must be paid by the customer (you), so it’s important that you familiarize yourself with your country’s import rules beforehand.

To avoid extra costs and delays ensure these are paid in a timely fashion.

It is accepted by you that DesignKayaks has no control over additional charges in relation to customs clearance. DesignKayaks recommends that you check with your local customs officials for more information regarding importation taxes/duties that may be applicable to your online order.

The responsibility for risk and transportation is on DesignKayaks until the kayak(s) are unloaded at the port of destination.

Once the kayak(s) arrives at the port of destination the ownership and risk of the kayak(s) transfers from DesignKayaks to you.

Inspection upon Delivery: Upon receiving the delivered kayak(s) at the designated international harbor, you are advised to thoroughly inspect the received kayak(s) for any signs of damage, discrepancies, or issues.

Immediate Reporting: In the event of any visible damage or discrepancies, you must notify DesignKayaks within 48 hours of delivery. Failure to report damages within this timeframe may affect the ability to file a claim for compensation.

Photographic Evidence: You should take clear photographs of the damaged goods, including any external packaging that exhibits signs of damage. These photographs will be necessary to support any claims for compensation or insurance coverage.

Written Description: Along with the photographs, a written description of the damage, including the extent of the damage and the condition of the packaging, should be provided to DesignKayaks. This written description will assist in assessing the nature and scope of the damage.

Retention of Packaging: You should retain all original packaging materials, including boxes, bubble wrap, and packing materials, until further instructions are provided by DesignKayaks. These materials may be required for inspection or investigation purposes.

Claims Process: DesignKayaks will initiate a claims process upon receiving the required photographic evidence and written description of the damage. You may be required to provide additional information to facilitate the claim.

Compensation and Resolution: Depending on the nature and extent of the damage, DesignKayaks will determine an appropriate course of action. This may include arranging for replacement parts, issuing partial refunds, or other suitable resolutions.

Timely Response: DesignKayaks will make every effort to respond to and resolve damage claims promptly and efficiently. The consignee is expected to cooperate and provide any necessary information to facilitate the claims process.

Insurance Coverage: If the shipment was insured, the claims process will be subject to the terms and conditions of the insurance policy. The consignee is responsible for familiarizing themselves with these terms and following the necessary procedures.

Exclusions: DesignKayaks shall not be held responsible for damages arising from mishandling or neglect of the goods by the consignee after delivery, or for damages resulting from customs clearance or local transportation beyond the international harbor.

Documentation: Any communications regarding damaged goods, including photographs, written descriptions, and correspondence with DesignKayaks, should be documented and retained by the consignee for future reference.

Refund Eligibility:

Refunds for kayaks will be considered under the following conditions: The kayak is returned within 30 days from the date of delivery.

The kayak is in its original, unused, and undamaged condition.

The consignee is responsible for arranging and covering all costs associated with the return, including shipping all the way to the factory in George South Africa, all customs duties, taxes, and any other applicable fees.

Return Process

If you wish to request a refund for your purchased kayak, please follow these steps:

a. Contact our Customer Support Team: Initiate the return process by contacting our Customer Support Team within 30 days of receiving the kayak. Provide your order details and reasons for the return.

b. Return Authorization: Our Customer Support Team will provide you with a Return Authorization (RA) number and further instructions on how to proceed with the return.

c. Packaging: Pack the kayak securely in its original packaging, including all accessories, manuals, and documentation.

d. Shipping: You must arrange and cover the cost of shipping of the kayak back to the designated return address at DSK Mothership in South Africa. Ensure that the kayak is properly insured and tracked during transit.

Inspection and Refund

Upon receiving the returned kayak, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If the kayak is deemed eligible for a refund, the following steps will be taken: a. Refund Calculation: The refund amount will be calculated based on the original purchase price of the kayak minus any applicable deductions, such as restocking fees or damage assessment fees. b.

Refund Method

Refunds will be issued using the same payment method used for the original purchase. Please allow for processing time, which may vary depending on your financial institution.

Exclusions

Please note the following exclusions from our refund policy:

• Any shipping, customs duties, taxes, or fees paid by the consignee are non-refundable.
• Any costs incurred by the consignee for return shipping and associated charges are non-refundable.
• Damaged, used, or non-original condition kayaks, any customization of the kayak are not eligible for a refund.
• Refunds will not be processed for items returned without a valid Return Authorization (RA) number.

Contact Us

If you have any questions or need assistance with the return and refund process, please contact our Customer Support Team at info@designkayaks.com