1. Refund Eligibility: Refunds for kayaks will be considered under the following conditions: The kayak is returned within 30 days from the date of delivery. The kayak is in its original, unused, and undamaged condition. The consignee is responsible for arranging and covering all costs associated with the return, including shipping, customs duties, taxes, and any other applicable fees.
2. Return Process: If you wish to request a refund for your purchased kayak, please follow these steps: a. Contact our Customer Support Team: Initiate the return process by contacting our Customer Support Team within 30 days of receiving the kayak. Provide your order details and reasons for the return. b. Return Authorization: Our Customer Support Team will provide you with a Return Authorization (RA) number and further instructions on how to proceed with the return. c. Packaging: Pack the kayak securely in its original packaging, including all accessories, manuals, and documentation. d. Shipping: You must arrange and cover the cost of shipping of the kayak back to the designated return address at DSK Mothership in South Africa. Ensure that the kayak is properly insured and tracked during transit.
3. Inspection and Refund: Upon receiving the returned kayak, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If the kayak is deemed eligible for a refund, the following steps will be taken: a. Refund Calculation: The refund amount will be calculated based on the original purchase price of the kayak minus any applicable deductions, such as restocking fees or damage assessment fees. b. Refund Method: Refunds will be issued using the same payment method used for the original purchase. Please allow for processing time, which may vary depending on your financial institution.
4. Exclusions: Please note the following exclusions from our refund policy: Any shipping, customs duties, taxes, or fees paid by the consignee are non-refundable. Any costs incurred by the consignee for return shipping and associated charges are non-refundable. Damaged, used, or non-original condition kayaks are not eligible for a refund. Refunds will not be processed for items returned without a valid Return Authorization (RA) number.
5. Contact Us: If you have any questions or need assistance with the return and refund process, please contact our Customer Support Team at firstname.lastname@example.org